FAQ

Q: Why do you use bubble wrap and peanuts in your shipping containers if your company is supposed to be eco conscious?

A. Great question. Recyclability and the environment are very important to us individually and as a company. This is one of the reasons that we use glass in many of our containers. The bubble wrap and peanuts that you see in your packages are taken from packages we receive from our suppliers. Instead of throwing them away, we reuse and repurpose them as packaging material for our customers. In this way, we extend the life of the packaging. Other materials you may find in your packaging are newspaper and plain brown paper.

Q: Why are your scrub jars plastic?

A: It was a tough call. However, speaking as someone who has dropped a lot of our glass jars, we felt that plastic was a safer material to use in the bathtub. Ideally, you should scoop out some scrub and use it in the shower or bath.

Q: When I received my Shea Nilotica, it was melted. Is there something wrong with it?

A: No. Your Shea Nilotica is just fine. It simply has a lower melting point that the more common Western version. Just place it in the refrigerator for about 20 or 30 minutes and it will be fine. There are also instructions on the label.

Q: What is the difference between West African Shea Butter and East African Shea Butter (Shea Nilotica)?

A: There are several differences between the two types of Shea Butter. West African Shea is produced and exported from several countries (Ghana, Togo, Burkina Faso, Nigeria, Benin, etc). East African Shea is produced in only two countries: Uganda and The Sudan. We source our certified organic and fair trade Shea Nilotica from a women’s cooperative in Uganda. The East African version is softer, has a milder scent, and has a lower melting point. East African Shea Butter also has a higher olein content.

Q: What is your return policy?

A: If you’re not happy with a product, simply return it for a full refund. Products can only be refunded and cannot be exchanged. Items must have a minimum of 50% of the contents and all original packaging to qualify. Items must be returned to Kiroja within 14 days of receipt of the return authorization number. We will refund your credit card within 30 days of receiving your return. You will receive an email confirmation when the refund is received and processed. Refunds are not eligible for items arriving without return authorization numbers. Original shipping charges are not refunded in the case of a return, unless the return is a result of our error.

Q: What is your shipping policy?

A: FREE Shipping On all U.S. orders over $50

We provide free shipping on all U.S. orders over $50 (after discount and prior to sales tax) via United States Postal Service, which provides fast delivery (approx. 2-7 business days) directly to your mailbox, eliminating the need to wait at home for your package.
Fast Shipping
Standard Delivery: United States Postal Service
$6.45 for orders under $50
Packages arrive in approx. 2-7 business days, from the time they ship out of our warehouse, directly to your mailbox. Excludes weekends and U.S. holidays.

Overnight Delivery: FedEx
When you just can’t wait–we can get your products to you the next day. We offer Overnight Delivery on U.S. orders placed before 10 a.m. (MST). Orders placed after 10 a.m. ship the next business day. Friday orders will not be delivered until Monday. A signature is required upon delivery.

2-Day Delivery: FedEx
We also offer 2-Day Delivery on U.S. orders placed before 10 a.m. (MST). Orders placed after 10 a.m. ship the next business day. Friday orders will not be delivered until Tuesday. A signature is required upon delivery.

Excludes weekends and U.S. holidays. No P.O. Boxes, Physical Address Required. Overnight shipping does not apply to U.S. Commonwealths such as Puerto Rico, Guam, and the U.S. Virgin Islands.

International Shipping
Don’t live in the U.S.? No problem. We ship worldwide.
Shipping costs vary per country, however the shipping rate will be provided upon checkout. All International orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped and payment is the responsibility of the customer, not Kiroja. Some packages may be delayed as much as 2-3 weeks, depending on Customs. Signature may be required upon delivery. Kiroja reserves the right to cancel any International order. Shipping charges, taxes, and other country’s fees are non-refundable.